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Wilmington, NC – Novant Health has temporarily suspended its AirLink flight operations, according to a statement released to WECT News. While air transport services are paused, Novant Health assures the public that all essential ground-based critical care transport services remain fully operational, ensuring continued care for patients requiring urgent medical attention.

This decision isn't a reflection of any safety concerns, but rather a proactive measure as Novant Health undertakes a comprehensive program review. This review aims to assess and optimise the AirLink program's efficiency, effectiveness, and overall contribution to patient care. The pause allows for a thorough evaluation of all aspects of the operation, from staffing and equipment to procedures and protocols.

“We are committed to providing the highest quality of care to our patients, and that includes regularly reviewing and improving our services,” a Novant Health spokesperson stated. “This program review will help us ensure that our AirLink program continues to meet the evolving needs of our community and delivers exceptional outcomes.”

What does this mean for patients?

For patients who would typically rely on AirLink for transport, Novant Health is ensuring alternative arrangements are in place. Ground transport teams are equipped to handle critical care transfers, and in situations requiring air transport, Novant Health will coordinate with other reputable air ambulance providers to guarantee seamless patient movement. The priority remains providing timely and appropriate medical care, regardless of the mode of transport.

The duration of the suspension is currently undetermined, as it is contingent upon the thoroughness of the program review. Novant Health is committed to transparency and will provide updates as the review progresses. They anticipate resuming AirLink flights once the review is complete and any necessary improvements have been implemented.

This temporary pause highlights Novant Health’s dedication to patient safety and continuous improvement. By taking this proactive step, they aim to strengthen their air transport capabilities and further enhance the quality of care they provide to the communities they serve. Stay tuned to WECT News for further updates on this developing story.

Key Takeaways:

• Novant Health’s AirLink flights are temporarily paused for a program review.
• Ground-based critical care transport services are still operating.
• Alternative transport arrangements are in place for patients.
• Novant Health is committed to resuming flights after the review.