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Major Concerns as Ramsay Health Care Shuts Psychology Clinics, Leaving Patients in the Lurch

A wave of anger and disappointment is sweeping across the Philippines as Ramsay Health Care, a leading private healthcare provider, abruptly shuts down several of its psychology clinics. The closures are leaving countless patients without vital face-to-face mental health support, with many reporting feeling “disgusted” and “appalled” by the sudden shift towards telehealth-only options.

The situation is particularly distressing for individuals who rely on in-person therapy for managing complex mental health conditions. Kate, a patient who wishes to remain anonymous, shared her story: “Face-to-face therapy saved my life. It gave me a safe space to process trauma and develop coping mechanisms. Now, Ramsay wants me to switch to telehealth. It’s simply not the same. The connection, the body language, the immediate support – it's all lost.”

The Push for Telehealth: A Cost-Cutting Measure?

While Ramsay Health Care cites the need to adapt to evolving healthcare trends and improve efficiency as the reason for the closures and shift to telehealth, many suspect cost-cutting measures are the primary driver. Telehealth consultations are generally less expensive to deliver, but critics argue that they are not a suitable replacement for in-person therapy, especially for individuals experiencing severe mental health challenges.

“Telehealth has its place, absolutely,” explains Dr. Maria Santos, a local psychologist. “It’s a valuable tool for providing accessible care to those in remote areas or with mobility issues. However, it shouldn't be used as a blanket replacement for face-to-face therapy, particularly when dealing with complex trauma, severe anxiety, or depression. The therapeutic alliance built in person is crucial for effective treatment.”

Impact on Vulnerable Patients

The closures are disproportionately impacting vulnerable populations, including those with limited access to transportation, financial resources, or digital literacy. Many patients are now struggling to find alternative mental health providers, leading to long wait times and further exacerbating their distress. The sudden change also leaves many without continuity of care, disrupting established therapeutic relationships and potentially undoing progress made in therapy.

Calls for Accountability and Patient Support

Mental health advocacy groups are calling for greater accountability from Ramsay Health Care and urging the Department of Health to investigate the closures and ensure that patients receive adequate support. They are also advocating for increased funding for mental health services and a greater emphasis on providing accessible, affordable, and high-quality care, including face-to-face therapy options.

The situation highlights a critical concern within the Philippine healthcare system: the prioritization of profits over patient well-being. As more individuals seek mental health support, it’s essential that healthcare providers prioritize patient needs and ensure that access to quality care remains a top priority. The abrupt closures of Ramsay's psychology clinics serve as a stark reminder of the potential consequences when this is not the case.

What can patients do?

• Contact the Philippine Mental Health Association (PMHA) for support and resources.
• Reach out to your local health center or public hospital for alternative mental health services.
• Explore private psychology practices in your area.
• Advocate for greater government investment in mental health care.